Shipping & returns

What does the shipping cost?

All Dutch purchases will be shipped to your location, for FREE. We offer you multiple options during the checkout. All non-Dutch purchases have free shipping above a certain amount.

Belg & Germ:   send with track and trace €4.99 and free over €99.00
EU1:                 send with track and trace €8.99 and free over €119.00
EU2:                 send with track and trace €9.99 and free over €119.00
World:               send with track and trace €19.99 and free over €149.00                   

Handling time 

Many of our items are made to order so this means close to no waste. So, your item(s) will be shipping in one or two working days. This depends on the complexity of your made-to-order item. After we make the item it goes through a thorough inspection. If any imperfections or defects are discovered, we will recycle the silver, gold or stainless steel and start over again.

Your order will be shipped in one or two days. This depends on the complexity of your made-to-order item. Need it quicker? Send us a message. through the website or via info@feltatelier.nl.

When will I get my order?

Usually, you’ll receive everything within three working days when your address is in The Netherlands. Europe can take up to a week. Outside of Europe will take a little longer.
Pay attention! During the sale and during other promotions, orders may be sent later.
Due to Covid shipping may take longer.

Oh no, where’s my package?

Go to the contact page and ask us a question and we’ll do our best Inspector Gadget's work to try to trace the package. Contact us at least three days after the planned date of arrival. Please bear with us when it takes a little longer.

I accidentally entered the wrong shipping address.

The quickest way to correct this error is through our contact, Instagram or email through this website

I received a wrong or a broken item.

Send us a message through the contact page or through the chat and tell us what happened.

Can I return my jewelry?

Well, yes you can. You have the right to return your order up to 14 days after receipt. This is possible if there is something wrong with your jewelry or you didn’t get what you asked for. Just go to ‘I have a question.

Returning your items at your own cost unless it is something we should've done better. We can only refund your purchase if we receive it and if it is in perfect condition.
Articles bought in the sale have different rules.